Shipping policy
Last Updated: May 24, 2026
Thank you for shopping with Moodwayz.
SHIPPING AVAILABILITY
Currently, Moodwayz ships only within India.
ORDER PROCESSING TIME
Orders are usually processed within 1–3 business days after confirmation.
Processing may take longer during:
- Sales periods
- High-demand launches
- Public holidays
- Unexpected operational delays
ESTIMATED DELIVERY TIME
Estimated delivery timeline:
- 5–7 business days across most locations in India
Delivery timelines may vary depending on:
- Location accessibility
- Courier delays
- Weather or unforeseen circumstances
SHIPPING CHARGES
- Free shipping on orders above ₹899
- Standard shipping charge: ₹69
- Cash on Delivery (COD) fee: ₹29
Shipping charges are non-refundable unless the issue is caused by Moodwayz.
ORDER TRACKING
Customers will receive shipping and tracking updates through:
- SMS (if applicable)
FAILED DELIVERY ATTEMPTS
If delivery fails due to:
- Incorrect address
- Unreachable customer
- Refusal to accept order
Additional shipping charges may apply for re-delivery.
DELAYED SHIPMENTS
Moodwayz is not liable for delays caused by:
- Courier partners
- Natural disasters
- Government restrictions
- Public holidays
- Events beyond reasonable control
DAMAGED PACKAGE
If the package appears damaged upon delivery:
- Record an unboxing video immediately
- Contact support within 24 hours
Email: support@moodwayz.com
CONTACT INFORMATION
Support Email: support@moodwayz.com
Phone: +91 7429601651